ZHOP! understands the importance of your personal data and how it is collected, used, disclosed, and safeguarded. We are committed to handling your information in compliance with all applicable laws. This notice outlines how we manage personal data when you use our platform, services, mini-apps, or any device with internet access, or interact with our team or external applications.

PLEASE READ THIS PRIVACY NOTICE CAREFULLY. By clicking “SIGN UP,” “I AGREE TO ZHOP!’S PRIVACY NOTICE,” or any similar statement during your registration or use of our services, you acknowledge that you have read and understood this Privacy Notice and that you consent to the collection, use, disclosure, storage, transfer, and processing of your personal data under the terms herein.
1. Introduction

1.1. ZHOP! and its affiliates (individually and collectively referred to as “ZHOP!”, “we”, or “us”) are committed to protecting your privacy. The ZHOP! entity that controls your personal data will depend on your location and how you use our services.

1.2. Where applicable, this Privacy Notice should be read in conjunction with any country-specific addendums.

1.3. By using our websites, mobile applications, products, services, or interacting with ZHOP!, you agree to the practices described in this notice.

1.4. The “Platform” refers to ZHOP!’s websites and mobile applications. “Services” refer to the functions, features, tools, and products offered by ZHOP!.

1.5. This Privacy Notice describes how we collect, use, disclose, store, and process your personal data when you use our Platform, whether as a buyer, seller, or visitor.

1.6. Updates to this Privacy Notice will be published on this page. Significant changes may be communicated to you directly. Continued use of our Platform after updates indicates your acceptance.

1.7. This Privacy Notice is supplemental to other notices or consent clauses that may apply when your personal data is collected.

1.8. These terms apply to all ZHOP! users, unless stated to apply specifically to buyers or sellers.
2. Personal Data We Collect

2.1–2.4. We collect personal data directly or through your interaction with our Platform. This may include:

    Identity/Profile Data: Name, birthday, gender, contact info, login credentials, and media uploads.

    Account/Transaction Data: Payment methods, order history, billing, and shipping details.

    Usage Data: Website/app activity, browsing behavior, and engagement stats.

    Marketing Data: Preferences, survey responses, communications, and feedback.

    Location Data: Approximate location during service use.

2.5–2.6. We may collect your data when:

    Browsing the site

    Creating an account

    Interacting with our services (orders, chat, surveys, promotions, mini-games, etc.)

    Using external logins like Google/Facebook

    Providing third-party data (e.g., for shipping)

2.7–2.11. You confirm that the personal data you provide is accurate, updated, and, where applicable, that you have permission to share others' data.
2.12–2.16. Collection of Computer Data

We use cookies and similar tools to analyze usage, enhance experience, and personalize services. You may manage cookie preferences via your browser settings.
3. Use and Disclosure of Personal Data
3.1–3.2. General Purposes

    To operate the Platform and Services

    To manage your account

    For analytics, improvement, fraud detection, compliance, and legal purposes

    For marketing, research, and personalized experience

    For security, safety, and corporate transactions

3.3. For Buyers

    To process orders and payments

    To manage logistics and delivery

    To display your profile or reviews

    To respond to inquiries

    To show your activity in games, promotions, or rankings

    To assess eligibility for services (e.g., loans, reward programs)

    For marketing and advertising, including public use of shared content (videos, comments, etc.)

3.4. For Sellers

    To handle order fulfillment, onboarding, payment processing, and logistics

    To assess financing or insurance eligibility

    For seller support and feedback management

    For marketing and promotional activities

3.5. Data Sharing

We may share your data with:

    Service providers (payment processors, logistics, IT, etc.)

    Government or regulatory bodies

    Other users (where needed)

    Affiliates or partners
    We take reasonable steps to ensure your data is protected and only retained as long as necessary.

3.7. International Transfers

If your data is transferred outside your jurisdiction, it will be done in compliance with applicable laws, with adequate safeguards.
3.8. Third-Party Services

When using services from our partners (e.g., payment gateways), their privacy terms apply to your data. Direct concerns should be addressed to those parties.
4. Withdrawing Consent

You may withdraw your consent to our processing of your personal data by contacting us. This may limit our ability to continue providing services.
5. Updating Your Data

You are responsible for keeping your data accurate and up to date. You may update your profile through your account settings.
6. Access & Correction

You may request access to, or correction of, your personal data by contacting us. We may charge a fee for such requests where allowed by law.
7. Security

We use various administrative and technical safeguards, including SSL encryption and limited data access protocols, to protect your personal data. However, no online transmission is completely secure.
8. Retention

Your personal data will only be retained as long as necessary for the purposes stated or required by law, after which it will be securely deleted or anonymized.
9. Minors

ZHOP! does not knowingly offer services to minors. If you are under the age of majority, use of our Platform must be under the supervision of a parent or guardian.
10. Third-Party Sites

Our Platform may contain links to external sites. ZHOP! is not responsible for the privacy practices of those websites. Use them at your own discretion.
11. Contact Us

If you have questions, feedback, or complaints regarding this Privacy Notice or your data, please contact our Data Privacy Office at:

📧 support@zhop.group
📞 Customer Service Hotline (PH): 
🏢 ZHOP! Data Protection Office, 112 West Avenue, Brgy. Philam, Quezon City, Philippines

 

ZHOP! INTELLECTUAL PROPERTY RIGHTS (IPR) INFRINGEMENT POLICY

ZHOP! and its affiliated entities (collectively, "ZHOP!", "we", "us", or "our") are committed to ensuring that all listings and content published on our e-commerce platform do not violate intellectual property rights (“IPR”). We maintain a strict policy and take serious action on all reported cases of IPR infringement that occur on our digital properties, including www.zhop.ph, our mobile application(s), and any online domain, marketplace, or property operated or controlled by ZHOP! (collectively, the “Platform”).

All users of our Platform (“Users”) are prohibited from engaging in IPR infringement. Users who upload, list, or publish content in violation of IPR laws may be subject to penalties, including but not limited to account suspension, termination, non-compliance warnings, and/or civil or criminal action initiated by ZHOP! independently or in cooperation with the appropriate rights holders.

A. Prohibited IPR Infringement Activities

The following types of IPR infringement are strictly prohibited on the ZHOP! Platform:

I. Trademark and Copyright Infringement in Listings

1. Listing products or services using signs identical to a registered trademark to indicate origin, without the authorization (explicit or implied) of the trademark owner, where confusion is likely.
2. Listing products or services using signs that are similar to a registered trademark, also without authorization, where there is a high likelihood of confusion regarding source or endorsement.
3. Listing any product that contains copyrighted material that has been copied or reproduced without the consent of the copyright holder.

II. Infringing Descriptive Content

1. Using copyrighted media (such as images, illustrations, or videos) in listings or descriptions without permission.
2. Using signs or symbols in a product description that are identical or deceptively similar to a registered trademark, creating a risk of confusion about product origin, affiliation, or sponsorship.

III. Infringement of Other Intellectual Property Types

1. Listing products or services that violate other forms of intellectual property recognized by local laws—such as patents, industrial designs, or protections under final rulings by competent courts.

IV. Deceptive or Misleading Listings

1. Publishing false or misleading product information.
2. Any act intended to bypass or undermine ZHOP!’s anti-counterfeit enforcement, or to mislead buyers regarding the nature, authenticity, or source of products.

B. Types of Notices ZHOP! Does Not Accept

ZHOP! reserves the right to reject the following types of notices:

I. Distribution Agreements

While we respect contractual arrangements between brands, manufacturers, and distributors, violations of such agreements do not qualify as IPR infringements and should be resolved between the parties involved.

II. Compatibility Disclosures

ZHOP! does not remove listings that truthfully indicate product compatibility with branded items (e.g., “compatible with Brand X”), as long as such references are not misleading and do not imply false affiliation or endorsement.

III. Jurisdictional Limitations

We will only act on notices involving trademarks, patents, or designs registered in the specific country where the takedown request is submitted. For instance, a trademark registered only in the Philippines cannot be used as a basis to take down a listing in another country.

IV. Parallel Imports (Grey Market Products)

ZHOP! does not process infringement claims related to parallel importation unless expressly prohibited by the laws of the country where the complaint is filed.

C. How to Submit an IPR Infringement Notice

To file an IPR infringement notice, you must be either the IPR holder, the exclusive licensee, or an authorized agent with formal written permission to act on behalf of the rights holder.

If you believe your rights have been violated by a User on our Platform, you may submit a formal IPR Infringement Notice to ZHOP!. Detailed instructions are provided in our [IPR Submission Guide] (to be provided on the Platform).

Users whose listings are removed as a result of an infringement claim may file an appeal. Appeals should be submitted through the appropriate Seller Center module or via our helpdesk. If the appeal is successful, ZHOP! may reinstate the removed listing or content.

D. Other Provisions

1. ZHOP!’s Authority
   You acknowledge and agree that ZHOP! reserves the exclusive right to interpret and implement the terms of this policy. We may, at our discretion, remove any listing or content, reject incomplete notices, or take action against any User—including banning Users or referring cases to authorities.
2. Policy Updates
   ZHOP! may amend this policy at any time to reflect changes in legal requirements, business operations, or internal processes. All updates will be published on the Platform and will take effect on the date specified in the notice. Continued use of the Platform after the effective date indicates your acceptance of the revised policy. If you do not agree to the changes, you must cease using the Platform immediately.