Terms and Conditions
Welcome to Zynergia. These Terms and Conditions govern your use of our website and services. By accessing our website or purchasing any product, you agree to comply with and be bound by these terms.
General Use
You agree to use the site for lawful purposes only. You must not engage in any behavior that could damage, disable, or impair the site’s functionality or interfere with other users' experience.
Product Information
We strive to ensure the accuracy of all product descriptions and images. However, Zynergia reserves the right to correct any errors and to change or update product information at any time without prior notice.
Pricing & Payments
All prices are listed in PHP and are subject to change without notice. We accept various forms of online payment. Payment must be completed before order processing.
Account Responsibility
Customers are responsible for maintaining the confidentiality of their account and password. Zynergia will not be liable for any loss or damage arising from your failure to protect your login information.
Limitation of Liability
We are not liable for any indirect or consequential losses, including lost profits or data. Our total liability is limited to the purchase price of the product.
Governing Law
These terms are governed by the laws of the Republic of the Philippines. All disputes shall be resolved under the jurisdiction of the courts of San Juan City, Philippines.
Privacy Policy
Zynergia values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information.
Information We Collect
- Personal details (e.g., name, address, contact number) submitted during checkout
- Usage data and analytics through cookies and web tools
- Email addresses submitted through contact forms or newsletter signup
Use of Information
- To process and ship orders
- To respond to inquiries and customer service requests
- To send promotional emails (only if you opt-in)
- To improve our website, services, and marketing efforts
Protection of Your Data
We use encryption, secure servers, and access controls to protect your personal information. Your data will never be sold or shared with third parties for marketing purposes.
Cookies
Cookies are used to track browsing behavior and enhance your experience. You may disable cookies in your browser settings, though some features of the site may not function properly.
Your Rights
You have the right to request access, correction, or deletion of your personal data at any time by contacting us via the “Contact Us” form.
Return and Refund Policy
We want you to be completely satisfied with your purchase. If you're not, you may request a return or exchange, subject to the following terms:
Return Eligibility
- Request must be made within 7 days of receiving the item.
- Items must be unused, sealed, and in original condition.
- Opened health or personal care products are not eligible for return.
- Final sale items are non-refundable.
How to Request a Return
Please use our Contact Us form to submit your return request. Include your order number, reason for return, and if applicable, a photo of the product.
Refunds
- Refunds will be processed once the returned item is inspected and approved.
- Approved refunds will be issued to your original payment method within 5–10 business days.
Exchanges
If you received a wrong or defective product, we will replace it at no extra cost. Notify us within 3 days of receiving the product.
Return Shipping
If the return is due to a change of mind, the customer is responsible for return shipping fees. Zynergia will cover the return shipping costs for wrong or defective items.